Conditions of Sale

Online
Please visit www.southhillpark.org.uk. Tickets can be booked up to six hours before the event. Postage of tickets is available up to seven days before the event, within seven days it is box office collection only.

By Phone
01344 484123. During the hours of 7 and 8pm our box office staff are extremely busy - you may experience a delay in your call being answered.

By Post
Send us details of your booking requirements with a SAE. Cheques made payable to South Hill Park Trust Limited.

In Person
Call into the Arts Centre and we can take your booking personally.

Payment

Reservations
Reservations can be held for four days or until 48 hours prior to a performance. Reservations cannot be made on the day of the performance. Tickets not paid for within this time will be released. We are unable to reserve tickets for near sell-out shows.

Special Offers
Please note that only one special offer or discount can be applied to each event

Tickets and concessions
Concessions are available to children, Students, registered unemployed, registered disabled and those in retirement and when available are shown next to the event. Please bring proof of status.

Fees
For payments by debit and credit card in person at the box office or by phone we charge an 80p transaction fee. Online bookings are subject to a transaction fee of 95p per ticket. We also charge 50p for postage of tickets.

Exchanges
Tickets may be exchanged up to 24 hours before the performance. Please bring your tickets to the box office in advance to arrange your exchange.

Refunds and resales
Tickets, once purchased, cannot be refunded. If the show is sold out, we can try to resell your tickets for you. A £1 administration fee per ticket is charged. Resale cannot be guaranteed.

Data protection
When booking a ticket, your details will be held on our database and you will be given the option of being sent information on future shows both at South Hill Park and by other arts promoters that we feel may be of interest to you. At this point please advise us should you not require either of these services.

Access
We try to accommodate all visitors to the Art Centre facilities. There are disabled parking bays and ramped access to the premises allowing easy entry to the reception area. There is lift access to the first floors in the main mansion and Theatre allowing people to visit the theatre bar and Bracknell Gallery. There are also adapted toilets equipped with emergency alarms. There may be restricted access to parts of the building due to its eighteenth century listed status, however, every effort is being made to address this and we recommend pre-booking and we will assist you in any way possible.
Helpers accompanying people with disabilities are entitled to a complimentary ticket, please advise box office staff of any special requirements you have when making your booking. An Infra-red heading system has been installed in the Studio and Wilde theatres and a £5 deposit will be required.

Offers
We reserve the right to make discounted ticket offers to selected current or potential customers at any time. All offers are subject to availability, not available when booking online and cannot be used for tickets already purchased.